We offer hands-on consumer, marketing and business strategy that will generate a real impact on your business. We’re different in how we activate consumer behavior, and our focus is on transforming experiences.

A Full Suite of Integrated Services

bx

business experience

Brand Architecture / Positioning / Business Model Innovation

  • Brand Architecture (Purpose, Vision and Values)
  • Brand Experience Category Positioning
  • Brand Portfolio Strategy
  • Business Model Ideation
  • Rapid Ideation, Visioning and Futurecasting
  • Stakeholder Alignment Workshops
  • Internal Experience Campaigns

cx

consumer experience

Audience Planning / Consumer Experience Journey Mapping

  • Consumer Experience Journey Mapping
  • Addressable Audience Segmentation
  • Brand Experience Planning
  • Experience Benchmarking
  • Exploratory Consumer Research (Qualitative)
  • Consumer Research and Reporting (Quantitative)
  • Moment “Episode” Mapping

mx

marketing experience

Go-to-Market / CRM / Marketing Strategy & Implementation

  • Category and Competitive Intelligence
  • Go-to-Market and Media Strategy
  • Brand Identity and Design Systems
  • Campaign Concepting and Development
  • Digital UX Audit and Design
  • DXA (Digital Experience Audit)
  • Digital Experience Benchmarking
  • Content and SEO Strategy
  • Privacy and Data Collection Audit

Built for Speed to Market

CE/CX follows a rigorous approach laser-focused on implementability. Our primary goal is getting you from insight to impact as quickly as possible.

Kick-start with quick wins and category insights

  • Addressable Audience Segmentation
  • Category & Competitive Insights Report and Action Plan
  • Brand, Design and Ideation Workshops

Surface actionable insights for short-term impact

  • Consumer Research Report and Action Plan
  • Category-Level Consumer Experience Journey Map
  • Brand Architecture Plan

Deep research and action plans for long-term effect

  • Brand-Level Consumer Experience Journey Map
  • Experience Benchmarking Report and Action Plan
  • Go-to-Market Roadmap